Enabling the Enterprise with Mobility

Enabling the Enterprise with Mobility

Mobile devices, which can communicate through voice or data networks, have become an essential tool for conducting work today. Organizations can leverage these mobile devices in a number of ways to efficiently conduct business processes.

Mobility has made it possible for work to be done in ways that were not possible before. A field sales person can access customer data while she is out conducting meetings, and also update the enterprise systems about her discussions, orders taken, payments recovered. A salesperson of highly technical and complex products can refer to product documentation while he is out in the field. A service engineer can see the service requests allocated to her for the day, make visits, plan the most optimum route and update the status of tasks. These are just a few of the ways in which mobility is enabling business processes of all kinds.

A global survey found that 71% of business enterprises believe mobility is a top priority, and 63% think mobility is the most significant factor in gaining competitive advantage.

Enterprise Mobility covers all the technologies, devices, processes and data that make up the system based on mobile and designed to streamline business workflows.

What is driving the adoption of Enterprise Mobility?

  • The adoption of Enterprise Mobility is growing steadily as organizations are keen to benefit from the added speed, agility and efficiency that mobility offers.
  • With more powerful as well as more affordable mobile devices being launched regularly, and the development of faster and faster data networks, Enterprise Mobility is becoming more convenient and viable.
  • One more factor that is driving Enterprise Mobility is that many enterprise systems are now deployed on the cloud, so they can be conveniently accessed from any location.
  • New business models have evolved, such as Uber cabs, that were not possible before Enterprise Mobility.

How can a business benefit from Enterprise Mobility?

  • Employees who need to work in locations outside the office, such as field sales, can access as well as capture data easily.
  • Visibility into real time data for management decision making.
  • Geo-location technology can be used very effectively to plan delivery routes, confirm addresses, and many other applications.
  • Remote working, work-from-home and working while traveling – all these become possible and convenient, increasing the productivity of the organization.
  • An enhanced customer experience can be delivered as workflows are streamlined. Customers can also be given a direct interface in the form of an App.

What are the challenges that Enterprise Mobility throws up for IT management?

There are a number of key decisions that need to be taken, and challenges that need to be overcome, for Enterprise Mobility to deliver all the desired benefits.

  1. Workflow choice
  2. It is necessary to select the right workflows that should be available on mobile. Complex forms or long documents are not convenient to enter in a small device and may need to be modified.

  3. Platform choice
  4. Should the mobile devices be on Android or iOS or Windows or any other platform? You may need to consider your customers’ and employees’ preferences and come to a decision.

  5. Device choice
  6. Devices used by field staff or remote workers need to have the right data, features and battery specifications that match with their working conditions.

  7. BYOD or company owned devices
  8. The company may not want to procure devices and provide to each user. Employees may be allowed to access enterprise systems from personal devices. This practice is termed as bring-your-own-device (BYOD). If you choose to adopt BYOD, then you will need to ensure that employees personal data is protected, and that the company’s data, Apps and systems are not misused in any manner. BYOD is getting increasingly popular, so Enterprise Mobility Management systems are needed to manage the security and governance of these devices. Today the trend is to ensure containerization – protecting enterprise assets and also the privacy of users.

  9. Enterprise Apps
  10. You may need different Apps for different roles and workflows. Each App needs to be designed for a good user experience, and have the right features. Your team will need training on the usage of these Apps.

  11. Security
  12. The security of enterprise systems and data is a major issue and your Enterprise Mobility system needs to ensure these are protected. Unauthorized access, for example, by an employee who has left the organization, needs to be prevented. The ways in which data can be shared from the device also need to be controlled.

  13. Updates
  14. The IT team needs to be able to update systems and Apps on employee devices.

    An organization that is planning to roll out Enterprise Mobility should have a development partner who understands all these challenges, and has successfully developed and implemented Enterprise Mobility management solutions.
    Do speak to us about your Enterprise Mobility solutions or App development. We are a web and mobile development team with a strong track record in having developed Enterprise Mobility systems, and can help you to get all the desired benefits from Enterprise Mobility.